As the year comes to a close, we would like to extend our thanks to our valued customers, partners and colleagues for your continued trust and support throughout 2025.
In the spirit of togetherness and protection, we wish you a Merry Christmas and a Happy New Year, filled with joy, peace and prosperity.
Need to get in touch over the holiday period?
Public holidays we’re observing at Resolute
During the holiday season the Resolute office will be observing the following public holidays:
- Christmas Day Thursday 25 December 2025
- Boxing Day Friday 26 December 2025
- New Year’s Day Thursday 1 January 2026
Resolute office hours and availability
This year, we will maintain a reduced team from Wednesday, 24 December 2025 to Friday, 9 January 2026, inclusive.
- We’ll resume full operations at 8:30am on Monday, 12 January 2026
- For urgent claims assistance during our closure period, we have included important details below
Emergency claims assistance
We understand emergencies don’t wait for business hours. If you need urgent after-hours support during the holiday period:
Contact your insurer
The fastest way to get immediate help and start the claims process is to contact your insurer directly.
Note: It’s important to remember that if the incident is not an approved insurance claim you may be responsible for applicable associated call out fees and repairs.
24/7 emergency make-safe repair hotlines
If you experience an after hours property emergency and cannot contact your Resolute broker, claims team or insurer, please consider the contact information below for emergency assistance.
The Scotia Group
The Scotia Group offer our clients a dedicated, 24 hour emergency response service, and can assist with make safe services for those in South Australia, Victoria and Tasmania.
- Direct hotline for Resolute clients 03 9068 4550
- Online request Visit www.scotia.com.au/contact to submit a message
Johns Lyng Group
Johns Lyng Group provide make safe services right across Australia, including a 24 hour emergency response hotline service.
- Phone 1300 945 945
- Email brokerresponse@johnslyng.com.au
Tymaline Building Services
Tymaline also offer our clients a dedicated 24 hour emergency response service, providing make safe services for those in the Melbourne CBD and metropolitan area, greater Melbourne within two hours of the CBD, the Mornington Peninsula and Geelong.
- Phone 03 8870 2222
- Online request Visit www.tbsaust.com.au/contact to submit a message
Safer strata communities this festive season
The holiday period is a time for rest and connection – but it can also place pressure on strata communities. Trades are limited, weather risks increase and residents may be away for extended periods. Preparing now can support continuity, safety and peace of mind across the building.
Preparing common areas ahead of summer weather
Summer brings storm conditions in many parts of Australia, and common property can be more exposed when residents are travelling or visiting family. Simple proactive steps include:
- Clearing gutters, drains and downpipes in shared areas
- Inspecting seals and flashing around roof penetrations
- Securing outdoor furniture in shared courtyards and rooftop spaces
- Ensuring bins and loose items are stored appropriately
These small actions can reduce the risk of water ingress, wind uplift and storm-driven debris.
Building security considerations
A quieter building can be an opportunity for opportunistic entry. Committees and building managers may wish to:
- Share reminders on access control and fob use
- Review automatic door timers and lighting in lobby / common entry points
- Confirm CCTV functionality (where installed)
- Encourage residents to collect parcels promptly or redirect to secure pick-up locations
Supporting residents with information
Holiday closures can stretch contractor availability. Clear communication helps residents know how to act if something goes wrong.
- Advise any changes to building access, patrols or maintenance schedules
- Share approved emergency contacts and after-hours pathways in advance
- Confirm simple steps that help reduce false alarms and unnecessary call outs
Weather-related alerts
Storm activity and fire risk can vary considerably by region. The Bureau of Meteorology’s long-range outlooks and the National Warnings Summary are useful tools to help strata managers and committees anticipate conditions and communicate risks to owners. For information on the latest weather warnings you can visit the Bureau of Meteorology website: www.bom.gov.au
We’re here if you need us
Taking a few simple steps now can make the holiday period safer and more manageable across your strata community.
To discuss a claim, or for more information on after hours emergency assistance, please visit our dedicated Emergency Assistance and Claims page, or contact your Resolute Claims Consultant on 1300 668 033.
T: 1300 668 033
E: info@resolutepropertyprotect.com.au
Important notice
This insight article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice. Please contact Resolute Property Protect | ABN 53 157 850 827 | Licence Number 425 966 for further information or refer to our website.