Before lodging your claim please refer to the appropriate Claims Check List to ensure you have all the relevant documentation required by the insurer in order to process your claim.

Strata Claim Check List
Landlord Claim Check List

If you require assistance with lodging your claim, please contact our office on 1300 668 033.

Assistance with Emergency Claims

We appreciate that at times when our office is closed, emergencies can still arise. As such, we have prepared solutions to help you receive immediate support throughout this period.

WHAT YOU CAN DO:
Reach out to your insurer directly

If you find yourself in an emergency and need urgent services, please start by contacting your insurance company. This will enable you to receive emergency assistance and begin the claims process much faster.

If you do not know which insurance company holds your policy, please review this complete list of emergency contact hotlines, covering the details for Australia’s leading insurance companies.

We recommend taking a quick moment to print or save this list, so it is readily available to you in the future, should you need it.

24/7 Emergency make safe repair hotline

Should you find yourself with an after-hours property emergency and you are unable to contact your Resolute broker, claims team or insurer, review the contact information below for further emergency support:

1. The Scotia Group (Resolute strata clients)
Resolute maintains an ongoing partnership with The Scotia Group, offering our clients a dedicated, 24-hour emergency response service. While we are
unavailable, The Scotia Group can assist with make safe services for those in South Australia, Victoria and Tasmania.

Phone: 1300 726 842
Online request: Visit https://www.scotia.com.au/contact to submit a message.

2. Johns Lyng Group
Resolute are also partners with Johns Lyng Group, providing further make-safe services across Australia, including a 24-hour emergency response hotline
service.

Phone: 1300 945 945
Email: brokerresponse@johnslyng.com.au