Lodge a Claim
Let us take care of the claim for you
Before lodging your claim please refer to the appropriate Claims Check List to ensure you have all the relevant documentation required by the insurer in order to process your claim. If you require help with lodging your claim, you can contact our office on 1300 668 033 during office hours.
Assistance with emergency claims
We appreciate that emergencies can and do arise at times when our office may be closed. That’s why we’ve prepared some solutions to help you source immediate support throughout these periods.
Reach out to your insurer directly
If you find yourself in an emergency and need urgent services, start by contacting your insurance company. This will provide you with access to emergency assistance and also start the claims process much faster. If you don’t know which insurance company holds your policy, please review this list of emergency contact hotlines for Australia’s leading insurance companies. We recommend taking a quick moment to print or save this list, so it is readily available to you in the future.
24/7 emergency make safe repair hotlines
Should you find yourself with an after hours property emergency and you are unable to contact your Resolute broker, claims team or insurer, review the contact information below for further emergency support.
The Scotia Group
The Scotia Group offer our clients a dedicated, 24 hour emergency response service, and can assist with make safe services for those in South Australia, Victoria and Tasmania.
- Phone 1300 726 842
- Online request Visit www.scotia.com.au/contact to submit a message.
Johns Lyng Group
Johns Lyng Group provide make safe services right across Australia, including a 24 hour emergency response hotline service.
- Phone 1300 945 945
- Email brokerresponse@johnslyng.com.au
Tymaline Building Services
Tymaline also offer clients a dedicated 24 hour emergency response service, providing make safe services for those in the Melbourne CBD and metropolitan area, greater Melbourne within two hours of the CBD, the Mornington Peninsula and Geelong.
- Phone 03 8870 2222
- Online request Visit www,tbsaust.com.au/contact/ to submit a message.
What are make safe services?
It’s important to remember that if the incident is not an approved insurance claim you may be responsible for applicable associated call out fees and repairs. In general, make safe services include:
- Glass replacement and shuttering
- Contents cleaning
- Emergency fire clean
- Removalist services
- Water extraction and drying
- Emergency plumbing
- Temporary fencing
- Protective tarping
- Demolition and removal of debris
- Tree removal
- Emergency electrical
- Machinery restoration
- Plant recovery
- Asbestos removal
- Carpet restoration