Resolute Property Protect | ABN  53 157 850 827 | AFSL 425 966

Insurance Brokers Code of Practice

Resolute is a member of and subscribes to the Insurance Brokers Code of Practice.

The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Financial Ombudsman Service (FOS).

To view or download a copy of the Code, please click on this link.

To view or download a copy of our company’s Compliance documentation please click on the relevant link below:

Financial Services Guide AR
Financial Services Guide Lot Owner
Duty of Disclosure
Privacy Policy

Client Complaint or Breach 

In the event that you wish to lodge a complaint or a breach, please contact:

Complaints Officer
Resolute Property Protect
Level 5, 90 Collins Street
Melbourne Victoria 3000

Telephone: 1300 668 033
Email: info@resolutepropertyprotect.com.au

Resolute is a member of the Australian Financial Complaints Authority (AFCA).

If your complaint has not been resolved to your satisfaction after 45 business days, you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:

Australian Financial Complaints Authority (AFCA) 
GPO Box 3, Melbourne 3001

Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au