Resolute Property Protect Pty Ltd trading as Resolute Property Protect | ABN 53 157 850 827 | AFSL 425 966. Resolute Property Protect Pty Ltd is a wholly owned entity of the Steadfast Group Limited ABN | 98 073 659 677.
Insurance Brokers Code of Practice
Resolute is a member of and subscribes to the Insurance Brokers Code of Practice. The Code was developed by the National Insurance Brokers Association of Australia (NIBA) and is independently monitored and enforced by the Insurance Brokers Code Compliance Committee (IBCCC). To view or download a copy of the Code, please click here.
Financial Services Guide
Information about our services, responsibilities, remuneration, relationships and important disclosures. To view or download a copy please click on the relevant link below:
Privacy Policy
To view or download our privacy policy, which explains how we collect, use, store and protect your personal information, please click here.
Client complaint or breach
In the event that you wish to lodge a complaint or a breach, please contact the Resolute Property Protect Complaints Officer as follows:
- Address Level 5, 90 Collins Street, Melbourne Victoria 3000
- Phone 1300 668 033
- Email info@resolutepropertyprotect.com.au
Resolute is a member of the Australian Financial Complaints Authority (AFCA). To view or download a copy of the policy, please click here. If your complaint has not been resolved to your satisfaction you have the right to refer the matter to AFCA.
Australian Financial Complaints Authority (AFCA)
- Mail GPO Box 3, Melbourne Victoria 3001
- Phone 1800 931 678
- Email info@afca.org.au
- Website www.afca.org.au
Supporting vulnerable clients, family violence and financial hardship
We are committed to treating all clients fairly, respectfully and with compassion and to meeting our legal and professional obligations when supporting clients experiencing vulnerability, financial hardship or family and domestic violence. Please click here to learn more.
Understanding informed consent
Informed consent is a regulatory requirement that ensures clients are fully informed and agree to how insurance brokers are remunerated when personal advice is provided. To learn more about informed consent, including when it may apply and what means for you, please click here.
Does Resolute have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?
Resolute is a subsidiary of Steadfast Group Limited, ABN 98 073 659 677 (Steadfast), the largest general insurance broker network in Australasia. This gives us superior market access and exclusive products to suit our customer’s insurance and risk needs.
The following strata underwriting agencies we may utilise are also subsidiaries of Steadfast:
- CHU Underwriting Agencies Pty Ltd (inclusive of Flex Insurance)
- Axis Underwriting Services Pty Ltd
Additionally, Steadfast holds a minority interest in QUS Pty Ltd.
Resolute operates independently and is not influenced by Steadfast when providing advice or placing insurance. Our qualified staff offer recommendations based solely on the specific needs of the owners corporation. Staff are not incentivised or directed to place business with Steadfast-associated entities.
We pride ourselves on providing impartial advice, tailored to your requirements and supported by our dedicated in-house claims team. Any relationships between Resolute, strata managers, or owners corporations are disclosed transparently in our documentation.