Resolute Property Protect Pty Ltd trading as Resolute Property Protect | ABN 53 157 850 827 | AFSL 425 966. Resolute Property Protect Pty Ltd is a wholly owned entity of the Steadfast Group Limited ABN | 98 073 659 677.
Insurance Brokers Code of Practice
Resolute is a member of and subscribes to the Insurance Brokers Code of Practice. The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA). To view or download a copy of the Code, please click here.
Compliance documents
To view or download a copy of our company’s compliance documentation please click on the relevant link below:
- Financial Services Guide AR for Resolute Authorised Representatives
- Financial Services Guide for Lot Owners
- Duty of Disclosure / Duty to take reasonable care not to make a misrepresentation
- Complaints Policy 2022
- Privacy Policy
Client complaint or breach
In the event that you wish to lodge a complaint or a breach, please contact the Resolute Property Protect Complaints Officer as follows:
- Address Level 5, 90 Collins Street, Melbourne Victoria 3000
- Phone 1300 668 033
- Email info@resolutepropertyprotect.com.au
Resolute is a member of the Australian Financial Complaints Authority (AFCA). To view or download a copy of the policy, please click here. If your complaint has not been resolved to your satisfaction you have the right to refer the matter to AFCA.
Australian Financial Complaints Authority (AFCA)
- Mail GPO Box 3, Melbourne Victoria 3001
- Phone 1800 931 678
- Email info@afca.org.au
- Website www.afca.org.au
Does Resolute have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?
Resolute is a subsidiary of Steadfast Group Limited, ABN 98 073 659 677 (Steadfast), the largest insurer broker network in Australia. This gives us superior market access and exclusive products to suit our customer’s insurance and risk needs.
The following strata underwriting agencies we may utilise are also subsidiaries of Steadfast:
- CHU Underwriting Agencies Pty Ltd (inclusive of Flex Insurance)
- Axis Underwriting Services Pty Ltd
Additionally, Steadfast holds a minority interest in QUS Pty Ltd.
Resolute operates independently and is not influenced by Steadfast when providing advice or placing insurance. Our qualified staff offer recommendations based solely on the specific needs of the owners corporation. Staff are not incentivised or directed to place business with Steadfast-associated entities.
We pride ourselves on providing impartial advice, tailored to your requirements and supported by our dedicated in-house claims team. Any relationships between Resolute, strata managers, or owners corporations are disclosed transparently in our documentation.