As the year draws to a close, we would like to extend our thanks to our valued customers, partners and colleagues for your continued trust and support throughout 2024.
In the spirit of togetherness and protection, we wish you a Merry Christmas and a Happy New Year, filled with joy, peace and prosperity.
Holiday operating hours
During the holiday season the Resolute office will be observing the following public holidays:
- Christmas Day Wednesday 25 December 2024
- Boxing Day Thursday 26 December 2024
- New Year’s Day Wednesday 1 January 2025
We will maintain a reduced team from Monday 23 December 2024, to Friday 3 January 2025.
We will resume full operations at 8:30am on Monday 6 January 2025.
For urgent claims assistance during our closure period, we have included important details below.
Emergency claims assistance
We understand there may be emergency situations where urgent after hours assistance is required throughout the holiday period.
What you can do
Contact the insurer
We recommend contacting the insurance company directly to seek emergency assistance and commence the claims process as soon as possible.
We suggest printing or saving this list somewhere that is easily accessible, and sharing this document with your clients.
Contact the 24/7 emergency make safe repair hotline
If you experience an after hours property emergency and cannot contact your Resolute broker, claims team or insurer, please consider the contact information below for emergency assistance.
Johns Lyng Group
Johns Lyng Group provide make safe services right across Australia, including a 24 hour emergency response hotline service.
- Phone 1300 945 945
- Email brokerresponse@johnslyng.com.au
The Scotia Group
The Scotia Group offer our clients a dedicated, 24 hour emergency response service, and can assist with make safe services for those in South Australia, Victoria and Tasmania.
- Phone 1300 726 842
- Online request Visit www.scotia.com.au/contact to submit a message
Tymaline Building Services
Tymaline also offer our clients a dedicated 24 hour emergency response service, providing make safe services for those in the Melbourne CBD and metropolitan area, greater Melbourne within two hours of the CBD, the Mornington Peninsula and Geelong.
- Phone 03 8870 2222
- Online request Visit www.tbsaust.com.au/contact to submit a message
It’s important to remember that if the incident is not an approved insurance claim you may be responsible for applicable associated call out fees and repairs.
Emergency claims assistance
For information on the latest weather warnings you can visit the Bureau of Meteorology website: www.bom.gov.au
Further information
To discuss a claim, or for more information on after hours emergency assistance, please visit our dedicated Emergency Assistance and Claims page, or contact your Resolute Account Manager or Claims Consultant on 1300 668 033.
T: 1300 668 033
E: info@resolutepropertyprotect.com.au
Important notice
This insight article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice. Please contact Resolute Property Protect | ABN 53 157 850 827 | Licence Number 425 966 for further information or refer to our website.