Resolute Property Protect will be closed on public holidays over the festive period, and have a smaller team available to assist until Monday 10th January, 2022.
Resolute will close from 2pm on Christmas Eve, and reopen at 8:30am on Wednesday 29th December, 2021. Our office will also be closed on Monday 3 January, 2022 (New Year’s Day public holiday).
From all the Resolute team, we’d like to wish you and your family a Merry Christmas and Happy New Year! For urgent claims assistance during our closure period, we have included important details below.
Emergency claims assistance
While our office will be closed, we understand there may be emergency situations where urgent after hours assistance is required.
What you can do
Contact the insurer:
If such a situation arises, we recommend contacting the insurance company directly to seek emergency assistance and commence the claims process as soon as possible.
If you know who the insurer is, please click here to view a comprehensive list of the emergency contact hotlines for major Australian strata insurance companies. We suggest printing or saving this list somewhere that is easily accessible, and sharing this document with your clients.
24/7 Emergency make safe repair hotline:
If you experience an after-hours property emergency and cannot contact your Resolute broker, claims team, or insurer please consider the contact information below for emergency assistance.
1. The Scotia Group
In partnership with The Scotia Group, Resolute offer clients a dedicated 24 hour emergency claims response, providing make-safe services in Victoria, South Australia and Tasmania.
For assistance please contact:
Phone: 1300 726 842
Online request: Visit https://www.scotia.com.au/contact to submit a message.
2. Tymaline Building Services
In partnership with Tymaline, Resolute offer all clients a dedicated 24 hour emergency response service, providing make-safe services.
For urgent repairs
First call Tymaline’s office during work hours on 8870 2222 or after hours on 0418 362 023. Then follow through with the online work order form and submit to TBS.
For non-urgent repairs
Complete Tymaline’s online work order form and submit.
In general, make-safe services available include:
- Glass Replacement & Shuttering
- Contents Cleaning
- Emergency Fire Clean
- Removalist Services
- Water Extraction & Drying
- Emergency Plumbing
- Temporary Fencing
- Protective Tarping
- Demolition & Removal of Debris
- Tree Removal
- Emergency Electrical
- Machinery Restoration
- Plant Recovery
- Asbestos Removal
- Carpet Restoration
Please note: If the incident is not an approved insurance claim you may be responsible for the associated call out fees and repairs applicable.
Latest weather warnings
For information on the latest weather warnings you can visit the Weather Warnings page on the Bureau of Meteorology website: http://www.bom.gov.au/australia/warnings
To discuss a claim, or for more information on after-hours emergency assistance, please contact your Resolute Account Manager or Claims Consultant on 1300 668 033.
