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NSW & QLD Flood Catastrophe – Insurance & Claims Information for Strata Properties

        Claims, Commercial Strata Insurance, Contents, Crisis Management, Residential Strata, Strata Insurance

With the recent heavy rainfall and terrible weather conditions across NSW and QLD, we have received a significant number of new claims for water damage, with lodgements expected to increase further. Our thoughts are with those whose homes and valued possessions have been affected.

To guide you in navigating this situation and the insurance claims process, we have provided some important information below.

How the Declaration of a Catastrophe affects insurance claims 

Given the extreme nature of the storms and subsequent flooding, the Insurance Council of Australia (ICA) has declared a Catastrophe for large parts of NSW and QLD. This means that insurers are to give claims from affected policyholders priority, and that claims will be triaged to direct urgent assistance to the worst affected clients. We will ensure that insurers treat Catastrophe claims with the priority they deserve.

Flood Cover & Insurance 

Please note that flood cover is not an automatic cover feature in Strata Insurance, and is not available in all areas. Your Resolute Insurance Broker will be able to advise if flood is covered under your Strata Insurance policy. For Emergency Accommodation and Security Costs, please contact your insurance broker for more information.

First Step – Make Safe Repairs 

Any emergency / make safe works (electrical and structural) to ensure that the property is safe, and to mitigate any further loss, must be carried out as soon as possible. For emergency / make safe repairs, contact either local contractors, or one of the panel repairers listed here. Note that the insurer will need to review any reports / costs submitted before confirming if these are claimable under the relevant policy.

Second Step – Returning Home Checklist & Notifying your Broker 

Following Step 1, when entering your home, you need to do a comprehensive check of your property and belongings, reporting any damage to the appropriate insurer. When checking your property, follow the Returning Home Checklist below. 

Following completion of the returning home checklist, notify damage to your building and contents Insurer(s) as per the graphic below. 

Third Step – Lodging your Claim 

In order to lodge a claim through our office, the usual claim form is more than satisfactory. Alternatively, an email can be sent to our office at claims@resolutepropertyprotect.com.au. Please provide the following information:

  • Owners Corporation (OC) or Strata Plan Number
  • Date of Loss
  • Units affected, along with relevant contact details of those who need to be involved regarding the claim and repairs
  • Details of the damage and whether you require your insurer to appoint an assessor and/or repairer
  • Quotes and invoices (if available)

What to do if you have already contacted Resolute 

If you have already contacted your Resolute broker or claims consultant to lodge a claim, we will be in contact as soon as possible to confirm assessment, repairs and next steps.

Resolute clients can be assured that we have all hands on deck working hard to ensure all storm claims run smoothly. Please contact our office on 1300 668 033 if you require any further assistance, or have any queries. Our team are here to assist. 

This insight article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice. Please contact Resolute Property Protect ABN 53 157 850 827 Licence Number: 425 966 for further information, or refer to our website.