SCA (VIC): Contract of Appointment (CoA)

• Appointment
• Termination
• Handover
• Sales - Purchase

Whilst most strata managers and support staff don’t believe they are in a ‘sales’ position, it’s inevitable that the selling of your service is paramount to winning new clients, maintaining your existing ones, or even selling of a business or part of your portfolio! Your value, your sales proposition is reflected in every step, every encounter and every activity conducted by you and your work colleagues, regardless of their position. So what do your client interactions say about you and your firm? Just think for a moment, from the time of appointment to termination, your professionalism, your knowledge and capabilities are on display. Allowing your clients to judge your credibility, your reliability and in turn offer their trust. How you welcome and say goodbye to clients counts! Share in practical advice on using the Contract of Appointment (CoA) to build trust with your clients, and add value to your portfolio. Discuss the most common ethical questions raised upon termination, and realise the damage sustained to your business, as well as the perceived professionalism of the industry, when things don’t go to plan. This is a must attend session for all members, to strengthen the SCA brand that you’re a part of, set the standard of professionalism for the industry, and build trusting relationships with your clients! After all aren’t we only as strong as the weakest link?

Sponsored by Gold Sponsor Macquarie Bank

Presenters:
Tim MacKenzie, National Segment Head - Strata Macquarie Bank
Tim Graham, Partner HWL Ebsworth Lawyers
Ian Ross, Director Ace Body Corporate Consulting & Member of the SCA (Vic) CoA Subcommittee
Peter Scott, MBCM Dandenong and Ferntree Gully & Member of the SCA (Vic) Professional Standards Subcommittee
Andrew Yates, General Manager Victoria Strata Data

Venue: The Manningham, 1 Thompsons Road, Bulleen.
Cost: $75