Victoria’s new Home Warranty framework is set to provide stronger protection for eligible property owners where domestic building work is incomplete, defective or non-compliant. From 1 July 2026, the changes are intended to support earlier intervention, clearer rectification pathways and greater confidence when building issues arise.
Supporting owners behind the scenes of a claim
Strata claims can involve many moving parts. Learn how strata managers, insurance brokers and claims teams work together behind the scenes to help guide the claims process.
The three layers of strata protection
Strata insurance plays a critical role in protecting buildings and the communities living within them. However, one of the most common areas of confusion for strata managers, committees and lot owners is understanding exactly what strata insurance does – and does not – cover.
Who’s involved in an insurance claim?
Making an insurance claim is never easy. It follows an event that’s already disruptive, distressing and costly. And on top of dealing with the immediate impact, you’re also faced with navigating the claims process. Understanding who is involved and what each party does can make the experience less overwhelming and give you the confidence that your claim is being handled the right way.
Your guide to property defects and strata insurance
Strata property defects are becoming increasingly common, and claims are not always as straightforward as owners might expect. This article explores what constitutes a defect, why some insurance claims are denied, and the practical steps Owners Corporations, strata managers and lot owners can take to safeguard their property and achieve the best outcome.
What strata owners need to know about insurance claims
Living in a residential strata property means shared spaces – and sometimes shared risks. From graffiti to fire or flood, it is important to know you are supported. Our claims team offers clear advice and practical tips to help owners and communities achieve the best outcome. Here’s how you can help the process run smoothly.
Insurance and claims information for strata properties
With the predicted weather events for NSW and QLD, we are aware that there may be a significant number of claims for water damage, with lodgements expected to increase. Our team is prepared and ready to assist. To help you navigate this situation and the insurance claims process, we have provided some important information.
NSW & QLD Flood Catastrophe – Insurance & Claims Information for Strata Properties
Insurance & Claims Information and a step-by-step guide to managing the claims process for strata properties affected by the NSW & QLD Flood Catastrophe.
Insurance Claims Update: The impact of stage 4 Coronavirus restrictions on property insurance claims
Insurance Claims Update: The impact of stage 4 Coronavirus restrictions on property insurance claims.
Catastrophes, Coronavirus, and its’ effect on Insurance Claims… “It’s not business as usual”
The effect of recent natural disaster catastrophes, and the Coronavirus (COVID-19) on the claims insurance market.