In the event of an emergency we understand there may be situations where urgent after hours assistance is required. What you can do Contact the insurer: If such a situation arises, we recommend contacting the insurance company directly to seek emergency assistance and commence the claims process as soon as possible. If you know
Catastrophe and claims. An update from the Claims team.
From earthquakes to storm damage, many homes, cars and businesses have experienced serious damage due to recent events. In turn, this has seen a major spike in insurance claims, with brokers, insurance companies and repairers alike being inundated with claims to resolve. As we come out of lockdowns and with
Resolute Insider: Daniel Hunt on ACE’s COVID-19 Journey.
When the clock struck midnight on 31 December, 2019 and we entered a new decade, not for one second can many of us say we saw a global pandemic on the horizon… the events of 2020 certainly threw a spanner in the works for Australian businesses, not least the Strata
What financial advice can you provide your clients?
Are you fully aware of the legal guidelines you need to follow in order to provide financial advice or arrange insurance for your clients? Do Strata Managers need to become an Authorised Representative? The Financial Service Reform Act 2001 changed many things in regards to giving advice. Prior to this
The problems with signing a release
As Strata Managers, your days are spent ensuring the needs of the Owners Corporation are met. Owners expect quick and timely action on all matters particularly when it comes to claims. However, in our experience, Strata Insurance claims that involve more than one party can result in unnecessary delays if
Why knowing about the people in the building you manage, can make all the difference?
Did you know that insurers consider different business activities more risky than others and some have varying risk preferences. For example an office is considered a low risk business activity whilst a fireworks factory is a high risk business activity. Often commercial strata properties are occupied with businesses with varying
Residential Strata Insurance Q & A
Here are the most common questions we get about Residential Strata Insurance. Question: What is a building generally covered for under a Residential Strata Insurance policy? Answer: Strata Insurance policies generally cover material damage as a result of an insured peril to structural fixtures including fixed plant, machinery and underground